Privacy Policy
This policy only applies to this product or service. Last updated: April 1, 2025
This policy will help you understand the following:
1、 How do we (intelligent E-bike , hereinafter referred to as "we") collect and use your user information
2、 How we use cookies and similar technologies
3、 How do we share, transfer and publicly disclose your user information
4、 How we protect your user information
5、 Your rights
6、 How we deal with children's personal information
7、 How your user information is stored and transferred globally
8、 How to update this policy
9、 How to contact us and developer information
We are fully aware of the importance of user information to you and will try our best to protect your user information safely and reliably. We are committed to maintaining your trust in us, and strictly abide by the following principles to protect your user information: the principle of consistent rights and responsibilities, the principle of clear purpose, the principle of consent by choice, the principle of minimum sufficiency, the principle of ensuring security, the principle of subject participation, and the principle of openness and transparency. At the same time, we promise that we will take appropriate security measures to protect your user information according to the mature security standards in the industry.
Please read and understand this privacy policy carefully before using our products (or services).
1、 How we collect and use your user information
（1） Information collected and used by us when you use our products or services
We will only collect and use your user information for the business functions described in this policy. The purpose of collecting user information is to provide you with products or services. You have the right to choose whether to provide this information or not. But in most cases, if you do not provide it, we may not be able to provide you with corresponding services or respond to your problems:
When you use our services, we are allowed to collect the information you provide to us or necessary for providing services to you, including: rough location information.
Pay special attention to the location information, which is only used for login verification and security identification, and will not be used for other purposes. Please rest assured.
We guarantee that we will de identify or anonymize the collected user information according to law. Information that cannot identify the personal identity of a natural person alone or in combination with other information is not personal information in the legal sense. If we combine non personal information with other information to identify your personal identity, or use it with your personal information, we will treat and protect such information as your personal information in accordance with this privacy policy during the combined use.
In order to better operate and improve our technology and services, or due to changes in business strategies, when the collection, use, and processing of user information required by our products or services go beyond the above scope, or we want to use the collected user information for other purposes not specified in this privacy policy, or when we want to use the information collected for a specific purpose for other purposes, We will notify you within a reasonable period of time after obtaining user information or before processing user information, and obtain your authorization and consent.
This application is developed based on DCloud uni app (5+App/Map2App). It does not need to collect your unique device identification code (IMEI/android ID/DEVICE_ID/IDFA, SIM card IMSI information) during application operation
（2） Saving personal information
1. Information retention period
2. During the user's use of our service, we will continue to save the user's personal information.
3. When you delete your personal information or cancel your account, we will retain your existing personal information for the shortest period specified by laws and regulations. Within the shortest period required by laws and regulations, we will no longer use your personal information commercially. When your personal information exceeds the above retention period, we will anonymize it.
a. In order to cooperate with the People's Procuratorate, the public security organ and the national security organ in investigating the criminal acts of users in the process of using our services, and better protect the safety of other users' lives and property, when users delete personal information or cancel their accounts, we will encrypt, isolate and archive the user's personal information within the limitation period for criminal prosecution specified in the Criminal Law.
b. If you seriously violate laws and regulations, platform agreements, platform rules and other situations in the process of using our services, your violation records, default records and corresponding platform credit records will be permanently saved.
4. Information storage area
Your personal information collected by us will be stored and used in mainland China.
At present, we do not provide personal information overseas. If the transfer of personal information overseas is involved in the future, we will clearly inform you of the purpose, receiver, security measures, etc. of the personal information going abroad, and obtain your consent separately.
5. Safety protection measures
The Company will adopt strict security systems and industry prevailing security technologies and procedures to ensure that your personal information will not be lost, disclosed, damaged or accessed or used without authorization.
We take the following security technical measures to protect your personal information:
a. The user's personal information is encrypted and stored in the server and stored through data isolation technology.
b. Encrypted transmission protocol is used during data transmission.
c. Strictly control data access rights and establish a sound application and approval system for sensitive data access rights.
d. Establish a data security monitoring and auditing system to conduct comprehensive data security control.
6. Security incident handling
In order to deal with the possible security risks such as personal information leakage, damage and loss, a number of systems have been issued within the company, which have defined the classification and grading standards of security accidents and security vulnerabilities, as well as the internal treatment process (including emergency response process) and remedial measures for the above security accidents and vulnerabilities.
In the event of a security incident, we will promptly inform you of the basic situation and risks of the incident, the measures we have taken or will take, and suggestions on how you can reduce the risks yourself.
6. Stop operation
If the operation is stopped, we will make an announcement at least 30 days in advance and stop collecting personal information in time.
After ceasing operations, we will cease the commercial use of personal information and anonymize the collected personal information after meeting the minimum retention period required by laws and regulations.
（3） Exceptions to obtaining authorization
Please understand that according to laws, regulations and relevant national standards, we do not need your authorization to collect and use your user information under the following circumstances:
1. Directly related to national security and national defense security;
2. Directly related to public safety, public health, and major public interests;
3. Directly related to criminal investigation, prosecution, trial and judgment execution;
4. In order to protect your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;
5. Your user information collected is disclosed to the public by you;
6. Your user information collected from legally disclosed information, such as legal news reports, government information disclosure and other channels;
7. Necessary for signing or performing the contract according to your requirements;
8. It is necessary to maintain the safe and stable operation of software and related services, such as finding and handling software and related service failures;
9. The personal information controller is a news unit and is necessary for carrying out legal news reports;
10. When an academic research institution is necessary to carry out statistics or academic research based on the public interest and provides the results of academic research or description to the public, it de identifies the personal information contained in the results.
11. Other circumstances stipulated by laws and regulations.
2、 How we use cookies and similar technologies
（1） Cookies
To ensure the normal operation of the website, we will store a small data file named Cookie on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters. With cookies, websites can store your access preference data.
We will not use cookies for any purpose other than those stated in this policy. You can manage or delete cookies according to your preferences. You can clear all cookies saved on your computer. Most web browsers have the function of blocking cookies. However, if you do this, you need to personally change the user settings each time you visit our website.
（2） Website beacon and pixel tag
In addition to cookies, we will also use website beacons, pixel tags and other similar technologies on the website. For example, the email we send you may contain a click URL that links to the content of our website.
If you click this link, we will track this click to help us understand your product or service preferences and improve customer service. Website beacon is usually a transparent image embedded in website or email. With the help of the pixel tag in the email, we can know whether the email is opened or not. If you don't want your activities tracked in this way, you can unsubscribe from our mailing list at any time.
（3） Do Not Track
Many web browsers are equipped with the Do Not Track function, which can release Do Not Track requests to websites. At present, the major Internet standards organizations have not established relevant policies to specify how websites should respond to such requests. But if your browser has enabled Do Not Track, all our websites will respect your choice.
3、 How do we share, transfer and publicly disclose your user information
（1） Share
We will not share your user information with any other company, organization or individual, except for the following circumstances:
1. Share with explicit consent: After obtaining your explicit consent, we will share your user information with other parties.
2. We may share your user information according to laws and regulations or mandatory requirements of the competent government departments.
（2） Assignment
We will not transfer your user information to any company, organization or individual, except for the following circumstances:
1. Transfer with explicit consent: after obtaining your explicit consent, we will transfer your user information to other parties;
2. In the case of merger, acquisition or bankruptcy liquidation, if the transfer of user information is involved, we will require the new company or organization holding your user information to continue to be bound by this privacy policy, otherwise we will require the company or organization to ask for your authorization consent again.
（3） Public disclosure
We will only publicly disclose your user information under the following circumstances:
1. After obtaining your explicit consent;
2. Law based disclosure: We may publicly disclose your user information under the mandatory requirements of laws, legal procedures, lawsuits or government authorities.
（4） Exceptions to obtaining prior authorization and consent when sharing, transferring and publicly disclosing information
Please understand that according to laws, regulations and relevant national standards, we do not need your authorization to share, transfer and publicly disclose your user information under the following circumstances:
1. Directly related to national security and national defense security;
2. Directly related to public safety, public health, and major public interests;
3. Directly related to criminal investigation, prosecution, trial and judgment execution;
4. In order to protect your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;
5. Information disclosed by you to the public;
6. Collected from legally disclosed information, such as legal news reports, government information disclosure and other channels.